About Us
Corporate Summary
Advance Claims Service Ltd. is a B.C. owned
independent adjusting firm providing multi-disciplinary services.
Our goal is to provide adjusting and risk management services
that give our clients a competitive advantage in their claims
handling process.
Mission Statement
Our mission is to provide our clients with
a timely, knowledgeable service, enabling them to manage their
insurance claims and related issues conveniently and economically.
We will continually operate at the highest professional standard
by recognizing our employees as a cornerstone of our company
by supplying them with the innovative tools necessary to be
the best independent adjusters in the insurance industry.
We have six performance related tenets:
- Professionalism
- Service
- Value
- Loyalty to all stake holders
- Education
- Technology
Adjusting Expertise
We have adjusters specializing in the following
areas:
- Course of Construction
- Construction Liability
- Wrap Up Liability
- Contractor’s Equipment
- Errors & Omissions
- Boiler & Machinery
- Transportation – Inland Marine,
Shipping, Containers
- Automobile
- Aviation
- General Liability
- Highway Maintenance Liability
- Jeweller’s Block
- Marine Pleasure Craft
- Products Liability
- Professional Liability
- Property – Large Loss
Emergency Line
Our emergency line connects directly with
one of our adjusters so that policyholders have immediate contact
with one of our team. Our toll free number (1-866-642-0660) is accessible across
Canada. We pride ourselves on having an emergency line that
doesn’t require the delays of an answering service.
Control Accounts
Through our technology and network of adjusters
throughout the province and country we are able to provide
exceptional control account services. You will get a consistent
product at a cost effective price.
We create individual user accounts for our
associates around the province and throughout the country.
They report on our system thereby reducing any duplication
of services.
Cost Control
As of summer 2003, we implemented a program
aimed at controlling indemnity costs paid on claims. This
is one of the ways in which we ensure that underwriters save
money by using our firm.
We have canvassed the majority of restoration
contractors across the province and have collected information
on their labour and equipment rates. Using this information
we developed a price sheet to which we expect contractors’
adherence.
Reporting Standards
Reporting requirements vary widely depending
on our client and the type of loss involved. We can tailor
reports to an underwriter’s requirements quite easily.
In general terms, we have internal standards
that require a preliminary report within 24 hours. Usually
the preliminary report is on the underwriter’s desk
via e-mail and our website within an hour of assignment.
We have an internal standard of having our
detailed investigative report to the underwriter within 21
days of receiving an assignment. This is an important step
in making certain that the claim is moving forward immediately
and reserves are adequately set.
Subsequent reports range between 30 and
60 days depending upon the type of loss. The frequency of
our subsequent reports is at the underwriter’s discretion.
Our reporting format can range from short
form reports through to detailed reports. We can tailor our
reports to your needs.
We currently have members in the following
organizations:
Associations
- British Columbia Insurance Council
- British Columbia Insurance Adjusters
Association
- Canadian Independent Adjusters Association
- Canadian Insurance Professionals of
Vancouver
- Insurance Institute of British Columbia
- Association of Marine Underwriters of
British Columbia
- Toastmasters International
- British Columbia Aviation Council
- Canadian Owners & Pilots Association
- B.C. Trucking Association
- Canadian Red Cross
Strategic Alliance
Advance Claims has informal affiliations with a
number of firms across Canada and the U.S.
Our relationships with these firms gives us
access to the benefits provided by a national sized organization
while allowing us to keep our focus on our local market and our
commitment to being a home grown provider of adjusting services
Errors And Omissions
Advance Claims carries a $3,000,000.00 limit
of liability on errors and omissions. Claims are subject to
a $5,000.00 deductible. Our insurance is currently underwritten
by AXA Pacific.
We are not aware of any outstanding
claims against the company nor has there ever been a claim
made against our errors and omissions policies in the past.
Privacy Policy
Our privacy policy is available at http://www.advanceclaims.com/privacy_policy.html.
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